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Business Analyst (CRM Functional (m/f/d)
FTE
Abu Dhabi, United Arab Emirates
12.11.2025
A leading organization in the Middle East focused on delivering innovative solutions and exceptional customer experiences. The company is seeking skilled Business Analysts to support its CRM initiatives and enhance business processes.
Responsibilities
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
#LI-SD5
Responsibilities
- Lead discussions with stakeholders to gather and document business requirements.
- Develop comprehensive Business Requirements Documents (BRDs) and functional specifications.
- Prepare training materials and user guides for system users.
- Act as a liaison between business and technical teams to ensure solution alignment.
- Support testing and validation of CRM functionalities to meet business needs.
- Provide insights and recommendations for process improvements.
- 5–8 years of experience in CRM functional analysis.
- Strong understanding of business process mapping and requirement gathering.
- Excellent communication skills in Arabic and English.
- Ability to create detailed documentation and training materials.
- Proven experience in bridging business and technical teams effectively.
- Analytical mindset with strong problem-solving skills.
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
#LI-SD5