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Job Title: Head of Strategy and Insights
Department: Internal Consulting
Location: Doha, Qatar

About the Role
A world-class internal consulting capability is being built to drive strategic transformation across commercial and customer-facing functions. As the Head of Strategy and Insights, you will lead the development of consumer-centric strategies by leveraging deep research, data-driven insights, and a strong commercial lens. This role is pivotal in shaping the future of passenger experience, from seating and cabin interiors to in-flight entertainment and service.

Key Responsibilities

• Lead strategic initiatives within the internal consulting wing, focusing on commercial and customer experience transformation.
• Develop and execute research programs to understand consumer preferences related to seating, cabin interiors, in-flight entertainment, and service.
• Build and manage internal and external customer data ecosystems using surveys, qualitative interviews, and other research methodologies.
• Translate consumer insights into actionable strategies that enhance the B2C experience and drive commercial value.
• Collaborate cross-functionally with product, marketing, digital, and service delivery teams to embed insights into decision-making.
• Present findings and strategic recommendations to senior leadership and stakeholders.
• Mentor and guide a team of analysts and researchers to build a high-performing insights function.

Qualifications & Experience

• Minimum of 8 years of experience in strategy, insights, or internal consulting roles, preferably within aviation, travel, or consumer-facing industries.
• Proven experience in B2C environments, with a strong understanding of consumer behavior and commercial strategy.
• Demonstrated ability to connect the “why” and the “how” behind customer preferences and translate them into strategic initiatives.
• Expertise in consumer research methodologies, including survey design, data analysis, and qualitative techniques.
• Strong analytical and storytelling skills, with the ability to influence senior stakeholders.
• Experience working with cross-functional teams in a matrixed organization.

Preferred Skills

• Familiarity with aviation industry trends and passenger experience innovations.
• Experience with tools such as Qualtrics, SPSS, Tableau, or similar.
• Strong leadership and stakeholder management capabilities.
• Ability to thrive in a fast-paced, high-impact environment.

Halian Group:

With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.

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