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EMR Support Analyst & Trainer (m/f/d)
Contract
Abu Dhabi, United Arab Emirates
18.06.2025
Key Responsibilities
Technical Support & Troubleshooting:
-Serve as the first point of contact for EMR users, resolving technical issues related to software functionality, user access, data integrity, and system performance.
-Diagnose and troubleshoot errors in patient records, billing modules, e-prescribing, and reporting tools, escalating complex issues to the development team when needed.
-Assist with EMR upgrades, patches, and integrations (e.g., HL7, lab interfaces, third-party apps) while minimizing downtime.
-Maintain a knowledge base of common issues and solutions to improve support efficiency.
Training & User Adoption:
-Design and deliver customized training programs for healthcare staff (clinicians, administrators, billing teams) tailored to their workflows (e.g., appointment scheduling, clinical documentation, revenue cycle management).
-Conduct onboarding sessions for new users and refresher trainings for existing staff to optimize EMR utilization.
-Create training materials, including step-by-step guides, video tutorials, and FAQs, ensuring alignment with Centaur’s latest features and updates.
-Gather user feedback to identify training gaps or system inefficiencies and advocate for improvements.
Client Relationship Management:
Build rapport with healthcare staff, acting as a trusted advisor for EMR best practices.
Proactively communicate with clients about upcoming updates, downtime, or new features.
Travel occasionally (if applicable) to client sites for hands-on training and support.
Requirements:
4+ years of EMR support and training experience
Strong understanding of healthcare workflows and medical terminology.
Excellent communication and problem-solving skills.
Willingness to travel occasionally for onsite training.
Why This Role?
Opportunity to work with a leading healthcare EMR solution.
Flexible work arrangements.
Competitive compensation and growth opportunities.
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