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Head of In-Flight Entertainment & Connected Cabin
Department: Digital & Customer Experience
Location: Doha, Qatar
Reports to: SVP, Customer Experience & Digital Innovation

About the Role

This position leads the future of the connected cabin experience. As the Head of In-Flight Entertainment & Connected Cabin, you will drive the transformation of the onboard digital ecosystem, integrating entertainment, connectivity, and data-driven systems to elevate the passenger journey. The role requires a visionary leader with a strong B2C background, deep digital expertise, and the ability to orchestrate complex stakeholder networks across technology, operations, and customer experience.

Key Responsibilities

• Define and lead the strategy, architecture, and execution of in-flight entertainment and connected cabin programs.

• Oversee the design and development of digital interfaces for passengers and crew, ensuring seamless and engaging experiences.

• Collaborate with the Enterprise Data Platform team to integrate onboard aircraft data with cloud-based systems for real-time personalization and operational efficiency.

• Drive solution architecture for new systems, ensuring scalability, security, and alignment with enterprise IT standards.

• Lead the development of linked crew devices and connected commerce platforms to enhance service delivery and onboard engagement.

• Manage relationships with streaming partners, IFE vendors, cabin crew, operations, IT, and entertainment suppliers to deliver cohesive and innovative solutions.

• Champion a connected cabin strategy that enhances both passenger and crew experiences through digital innovation.

• Ensure alignment with broader CX and digital transformation goals, working closely with internal stakeholders across technology, product, and customer service.

• Oversee supplier management, contract negotiations, and performance tracking across all entertainment and connectivity partners.

Qualifications & Experience

• Minimum of 10 years of experience in digital transformation, IT systems, or in-flight entertainment, with at least 5 years in a leadership role.

• Proven experience in B2C environments, with a strong understanding of consumer behavior, digital engagement, and entertainment platforms.

• Strong background in solution architecture, system design, and digital product development.

• Experience working with enterprise data platforms, cloud integration, and onboard/offboard data synchronization.

• Demonstrated success in managing complex vendor ecosystems and cross-functional stakeholder engagement.

• Deep understanding of connected experiences, preferably in aviation, hospitality, or consumer tech.

Preferred Skills

• Experience with IFE systems (e.g., Panasonic, Thales, Viasat).

• Familiarity with cloud platforms (e.g., AWS, Azure) and IoT architectures.

• Knowledge of digital UX/UI design principles.

• Background in managing tech-entertainment programs or connected commerce platforms.

• Passion for innovation in cabin experience and digital aviation.
  
  
  Halian Group:
  
  With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
  
  Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
  
  At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
  
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