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IT Director | Luxembourg 
We are looking for a visionary and hands-on Technology Services Director to lead the IT operations of a global tech-driven organization.

Key Responsibilities

Leadership
• Lead, mentor, and develop a high-performing technical team, fostering a
culture of excellence and continuous improvement.
• Develop and implement strategic plans for the technical services
department, aligning with overall business objectives.
• Establish and maintain effective communication channels within the team
and with other departments to ensure alignment and collaboration.
• Present the department to customers.

Technical Direction and Governance
• Ensure the effective delivery  services to clients, maintaining
high standards of customer satisfaction.
• Oversee the design, development, and implementation of technical
solutions, ensuring they meet quality and performance standards.
• Sponsor and oversee technical projects from inception to completion,
ensuring they are delivered on time, within budget, and to the required
quality standards.
• Refine in-house datacentre and cloud strategy to optimize return on
investment.
• Ensure IT landscape adheres to the agreed security and compliance
standards.
• Provide third-party vendor operational oversight and management to
ensure contracted services are delivered in accordance with agreed
service levels and improvement opportunities are identified and
implemented.
• Stay abreast of emerging technologies and industry trends, integrating
relevant advancements into the organization's technical strategy.

Continuous Improvement
• Continue to develop and enhance quality assurance processes to drive
improvements in the reliability of the services.
• Foster a culture of continuous improvements within the department.

Budget Responsibility
• Develop and implement financial plans and budgets for the department,
ensuring alignment to strategic objectives.
• Effectively negotiate supplier contracts.
• Monitor budget performance bringing variances back on track.
• Seek areas for efficiency improvements and cost control.

Knowledge, competencies & skills

The Technology Services Director will have
• Experience with the provision of in-house data-centres, cloud and hybrid
environments.
• A thorough understanding of DevOps approaches and IT operations
contribution to them.
• Experience in working with Architecture and Development teams to
highlight cloud-native opportunities.
The Technology Services Director will exhibit
• A strong leadership presence with a positive and proactive leadership
style.
• An ability to interact collaboratively with management, colleagues and
staff to achieve the organisational targets.
• Strong customer-focus.

The Technology Services Director can show
• Extensive knowledge of information technologies and their applications,
operations, and infrastructure.
• Knowledge of best practices, established methodologies, and techniques
for managing information technology projects.
• Fluency in spoken and written English; other languages are assets.
Education and Experience:
• Bachelor’s Degree graduate in related field of study. Master’s Degree in
related field of study is appreciated
• Experience of at least 10 years in IT Operations and IT Services delivery
within mission critical environments.
• Proven senior IT Management experience with minimum 5 years of leading
senior position with line management responsibilities.


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