الوظائف الحالية

We are looking for a rigorous and customer-oriented IT Support Technician to join our team. You will be responsible for providing first-level support to end users, managing tickets via ServiceNow, and administering the Microsoft environment (Azure, M365, Intune).

Key Responsibilities:

• Answering and handling user calls
• Ticket qualification and management via ServiceNow
• Dispatching tickets to the appropriate teams
• Level 1 support for end users
• Managing user accounts and groups in Active Directory and Exchange
• Managing shared mailboxes and distribution groups
• Handling onboarding and offboarding processes
• Providing support for video conferencing systems (Teams, Polycom, WebEx)
• Installing software, including business applications
• Creating and updating operational procedures

Required Technical Skills:

Microsoft Azure / Entra ID:

• Identity and group management
• Knowledge of Azure resources and services

Microsoft 365:

• Support and troubleshooting of Office 365 services
• Experience with SharePoint Online, Exchange Online, OneDrive for Business, Teams

Microsoft Intune:

• Mobile Device Management (MDM)
• Application deployment via Intune
• Experience with Autopilot and Microsoft monitoring/reporting tools

General Skills:

• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Ability to document procedures and contribute to the knowledge base
• Flexibility and adaptability in a dynamic environment
• Attention to detail and strong organizational skills