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Senior Incident Analyst (m/f/d)
Key Responsibilities
- Investigate and analyse complex functional and technical incidents.
- Identify root causes and assess business impacts.
- Coordinate with development, infrastructure, and external vendors to resolve incidents.
- Perform data analysis and troubleshooting using SQL.
- Maintain incident documentation and contribute to the knowledge base.
- Support Problem Management by identifying recurring issues and improvement opportunities.
- Produce operational reports and communicate incident status to stakeholders.
- Participate in continuous improvement initiatives across Incident and Problem Management processes.
Required Skills & Experience
- 5+ years of experience in Incident Management, Functional Analysis, Application Support, or a similar role.
- Strong analytical and troubleshooting skills.
- Solid experience with SQL and data analysis.
- Experience using ITSM tools such as Jira, ServiceNow, Azure DevOps, or similar.
- Good understanding of Incident, Problem, and Change Management processes.
- Ability to work in a complex enterprise environment with multiple stakeholders.
Nice to Have
- Experience within the utilities or energy sector.
- Knowledge of Agile/Scrum methodologies.
- ITIL Foundation certification.
- Experience working with large-scale business-critical applications.
Languages
- Fluent English.
- French and/or Dutch
