AI-Native Team Coach
The AI-Native Team Coach enables AI-Native teams to adopt, apply and continuously improve an AI-Native delivery model.
As a Lean-Agile Centre of Excellence (LACE) resource shared across multiple teams, the role establishes effective delivery practices, develops team capability, and helps teams become increasingly autonomous as they mature.
The role is accountable for improving the system through which teams deliver value by strengthening collaboration, flow, transparency, empiricism, and continuous improvement. It also helps teams leverage approved AI capabilities to enhance planning, development, testing, coordination, and learning activities.
The role coaches delivery processes and ways of working. Business Product roles and AI Value Architects retain accountability for value realization, product prioritization, and solution direction, while delivery teams retain accountability for execution.
Key Accountabilities
1. Develop the AI-Native Delivery Model Contribute to the design, implementation, and continuous evolution of the AI-Native delivery model, drawing on AI-Native SAFe, Lean, Agile, Scrum, and Kanban principles while adapting them to organisational, security, and operational requirements.
2. Establish and Evolve Team Ways of Working Coach teams in adopting the AI-Native delivery model, establishing consistent delivery practices and progressively enabling greater team autonomy as capability and maturity increase.
3. Strengthen Empiricism and Measurement Help teams define and use meaningful measures of outcomes, flow, quality, and team health to support learning, informed decision-making, and continuous improvement.
4. Enable AI-Supported Delivery Identify opportunities where AI can reduce repetitive work, improve quality, accelerate feedback, and support decision-making, while maintaining appropriate human oversight, validation, and accountability.
5. Address Impediments and Systemic Constraints Coach teams to resolve challenges within their area of control and facilitate engagement with relevant stakeholders, leaders, or specialist functions where broader intervention is required.
6. Build Team Capability and Autonomy Provide coaching, facilitation, and delivery support where it adds value, while developing teams' capability to independently manage planning, coordination, review, and improvement activities.
7. Share Learning and Improve Practice Capture and share learnings across AI-Native teams and the Lean-Agile Centre of Excellence, including recurring delivery challenges, reusable practices, successful AI applications, and opportunities to enhance the delivery model.
Education & Experience
- Demonstrated experience coaching Agile teams and improving technology delivery systems within complex enterprise environments. Experience with small, cross-functional, or highly AI-enabled teams is preferred.
- Strong practical knowledge of Lean and Agile principles, Scrum, Kanban, flow, empiricism, and continuous improvement.
- Experience establishing new teams or supporting teams through the adoption, stabilization, and maturation of new ways of working.
- Experience coaching multiple teams or operating as a shared coaching capability across a portfolio, division, or value stream.
- Experience helping teams visualize work and utilize delivery, flow, outcome, quality, and team-health metrics to drive evidence-based improvement.
- Practical understanding of how AI tools and capabilities can enhance product and technology delivery, including planning, backlog refinement, analysis, development, testing, knowledge sharing, and continuous improvement.
- Strong coaching, facilitation, communication, and stakeholder management skills.
- Experience using Jira or similar work management and delivery visualization tools.
- Ability to identify systemic constraints, dependencies, and recurring delivery challenges, and facilitate appropriate cross-functional or organizational interventions.
- Relevant Agile or coaching certifications such as SAFe Practice Consultant (SPC), ICP-ACC, ICP-ATF, Certified Scrum Professional (CSP), Professional Scrum Master (PSM), or equivalent qualifications.
