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Job Description: ServiceNow Support Engineer

Job Summary: 
We are looking for a proactive and detail-oriented ServiceNow Support Engineer to join our IT team. This role will be responsible for supporting day-to-day operations and ongoing maintenance of the ServiceNow platform, ensuring timely resolution of issues, user support, and stability of IT service processes.

Key Responsibilities:

• Serve as the first point of contact for ServiceNow-related support requests.
• Troubleshoot and resolve incidents, service requests, and technical issues related to ServiceNow modules (e.g., Incident, Problem, Change, CMDB, Knowledge, Request).
• Ability to Configure and maintain ServiceNow applications and workflows.
• Ability to Customize workflows using ServiceNow low-code capabilities.
• Monitor and maintain system performance and data integrity.
• Collaborate with developers and administrators to support enhancements, updates, and integrations.
• Provide technical support and guidance to end-users and stakeholders.
• Assist in testing new features, patches, and platform upgrades.
• Maintain documentation of support processes, solutions, and best practices.
• Ensure adherence to ITIL standards and internal SLAs.
• Participate in regular system reviews and health checks.

Requirements:

• Bachelor's degree in computer science, Information Technology, or relatedfield.
• 1–3 years of experience in a ServiceNow support or administration role.
• Strong understanding of ServiceNow ITSM processes and capabilities.
• Familiarity with ServiceNow interface, navigation, forms, and reporting tools.
• Basic knowledge of JavaScript and ServiceNow scripting (e.g., Business Rules, Client Scripts, UI Policies).
• Strong problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to work both independently and collaboratively in a team environment.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) certification.
• ITIL v3 or v4 Foundation certification.
• Experience with ServiceNow ITOM, CMDB, or other advanced modules.
• Exposure to ServiceNow upgrades, change management, and incident resolution workflows.

Halian Group:

With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.

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