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In-flight Entertainment & Connectivity Quality Specialist (m/f/d)
FTE
Doha, Qatar
15.07.2025
Job Title: IFEC Quality Specialist
Be part of our Product Development & Design Division as IFEC Quality Specialist in Doha.
As the IFEC Quality Specialist, you will be responsible for generating detailed performance, usage, and SLA compliance reports, conducting regular quality checks, and monitoring system effectiveness across different fleets. It involves close coordination with engineering teams and suppliers to identify and resolve connectivity issues, verify service delivery, and contribute to continuous improvement of the passenger connectivity experience.
Some of the tasks include the following:
We are looking for a passionate and dynamic professional to join the Product Development and Design.
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
#LI-DP1
Be part of our Product Development & Design Division as IFEC Quality Specialist in Doha.
As the IFEC Quality Specialist, you will be responsible for generating detailed performance, usage, and SLA compliance reports, conducting regular quality checks, and monitoring system effectiveness across different fleets. It involves close coordination with engineering teams and suppliers to identify and resolve connectivity issues, verify service delivery, and contribute to continuous improvement of the passenger connectivity experience.
Some of the tasks include the following:
- Monitor and access performance portals and supplier dashboards for each connectivity system on a daily and weekly basis to track service status, performance metrics, and incident logs across different aircraft types.
- Generate comprehensive monthly and quarterly performance reports that include detailed analysis of bandwidth usage, user session trends, service uptime, by aircraft type, supplier, and route network.
- Analyze SLA compliance for each supplier by comparing actual system performance against contractual KPIs (e.g., minimum availability %, latency) and escalate discrepancies or persistent issues to management and vendor contacts.
- Manage data dashboards and automated reports using tools like Power Point that present IFEC quality performance, usage insights, and refund case volumes in a visual and accessible format for Management.
- Conduct routine quality checks and validation tests on IFEC portals across various fleets, including Wi-Fi login flows, portal content access, digital menu accuracy, and responsiveness to user interaction.
- Perform functional testing and verification for any new or updated digital features, content, or layout changes on the passenger portal, ensuring successful deployment across all aircraft configurations and reporting any inconsistencies or bugs.
- Perform other department related duties as directed by Line Manager or Head of Department.
We are looking for a passionate and dynamic professional to join the Product Development and Design.
- Communications, Engineering, IT or any related discipline) with a minimum of 5 years’ experience in a role involving content operations, digital media management and or IFEC-related responsibilities.
- Familiarity with IFE systems, digital platforms, software testing protocols (ATP), and content management platforms is a strong advantage.
- Demonstrated experience in project management, with the ability to plan, coordinate and execute content and system updates across multiple platforms and stakeholders.
- Understanding of aviation safety, compliance, and data protection standards and experience working with SLAs, system dashboards, and supplier portals
- Strong attention to detail and proactive mindset with ability to identify issues early and implement solutions independently.
- Excellent written and verbal communication skills, able to influence and collaborate effectively across cross-functional teams and external partners.
- Proficient with MS Office, especially Excel and PowerPoint, preferably with experience in creating performance dashboards, tracking project timelines and preparing reports for management review.
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
#LI-DP1