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We are seeking a highly experienced and technically skilled Technical Account Manager (TAM) to manage our strategic accounts, particularly within the Oil & Gas industry, leveraging deep expertise in Cloud Architecture, Data & Analytics, and Software-as-a-Service (SaaS) solutions.

The ideal candidate has a strong background as a Solutions Architect or Software Engineer, with a proven track record of over 8 years building innovative solutions on AWS and specializing in the Internet of Things (IoT) and data integration pipelines. Experience delivering successful solutions in oil & gas, manufacturing, and prop-tech domains is highly desirable.

Key Responsibilities

Account Management & Customer Engagement

• Serve as the primary technical contact and trusted advisor for top-tier enterprise accounts, potentially including global oil and gas customers.

• Actively lead solution support efforts, serving as the primary escalation point for customers to resolve complex technical issues.

• Manage delivery projects, new RFPs, and various customer engagement matters for assigned accounts.

• Provide technical expertise and advisory to enhance and develop solutions running on our industrial data platform.

• Provide customers with product demonstrations and build proof-of-concepts (POCs) in areas such as Gen AI agents, Data Integration & Modeling, Engineering diagrams parsing, and integration of IT data with 3D / Point Clouds.

Solution Architecture & Cloud Expertise

• Provide guidance on solution architecture, data modeling, and integration best practices for clients.

• Act as the expert on cloud services (AWS, Azure) and lead the planning and execution of platform migrations (e.g., GCP to Azure) and related solution management.

• Apply Infrastructure as Code (IaC) principles, developing templates (e.g., CloudFormation) for customer workloads.

• Implement AWS best practices for managing organizational accounts and optimizing cloud costs.

• Design and maintain data visualization solutions, including PowerBI dashboards and custom tools using technologies like Plotly.js and Streamlit.

• Contribute to the development of applications and microservices, demonstrating proficiency in languages such as JavaScript, Python, and C#.

Required Skills & Qualifications

• Over 8 years of experience in a technical role, such as Solutions Architect or Software Engineer.

• Proven experience managing key accounts and serving as a technical escalation point.

• Expertise in Cloud Architecture (AWS, Azure) and experience with serverless computing and services like AWS Lambda and DynamoDB.

• Strong background in Data & Analytics, including data integration (ETL) and data modeling. Experience with Python Pandas is a plus.

• Previous experience in the Oil & Gas or related industrial domains (e.g., manufacturing, prop-tech) is essential.

• Experience with industrial data platforms that integrate and contextualize IT, OT, and ET data is highly desirable.

• Excellent communication skills in English (highly proficient).