Senior Incident Manager
Contract
NONE
06 March 2024
Our Client: A multinational IT services and Consultancy
Your Responsibilities:
Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
Your Responsibilities:
- 7 to 9 years strong experience as an Incident Manager in the Software Application area
- Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
- Improvise the Incident Management process
- Responsible for communicating with the Incident Process Owner
- Point of contact for all Major Incidents
- Represent the first stage of escalation for Incidents
- Monitor the incidents to ensure that the Service Level Agreement are respected
- Identify, initiate, schedule and conduct incident reviews
- Ensure the closure of all resolved and end-user confirmed Incident records
- Provide guidance to the Incident Process Coordinators
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
- Should be ready to work in shifts (including Night shifts)
Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.