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Business Analyst – GenAI (m/f/d)
Contract
Abu Dhabi, United Arab Emirates
15.05.2025
We are looking for a Senior Business Analyst with strong experience in AI-driven applications to support the design and delivery of virtual assistants for call centers, intelligent document query solutions, and smart reporting assistants powered by GenAI. The ideal candidate will have a deep understanding of AI/ML workflows, NLP capabilities, and hands-on experience in bridging business objectives with emerging AI technologies. This role will involve extensive collaboration with AI engineers, data scientists, vendors, and business users to ensure successful implementation and adoption of AI solutions.
Key Responsibilities:
• Gather and analyze business requirements for AI-based virtual assistants, document query, and reporting assistants.
• Define user journeys and interaction models for conversational AI interfaces in customer service environments.
• Collaborate with AI/ML teams to develop intents, training datasets, knowledge bases, and response frameworks.
• Support the selection, evaluation, and integration of GenAI tools (e.g., Azure OpenAI, GPT models) into business workflows.
• Work with stakeholders to identify high-value documents and reports to be integrated into intelligent search and query systems.
• Document use cases, technical requirements, KPIs, and test scenarios for GenAI-based solutions.
• Facilitate workshops and UAT sessions to validate system behavior and user experience.
• Assist with change management, training, and ensuring user adoption across business units.
Qualifications & Experience:
• Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
• 10+ years of experience as a Business Analyst, with at least 3 years in AI or LLM-based initiatives.
• Understanding of GenAI platforms such as Azure OpenAI, ChatGPT, and large language models (LLMs).
• Experience working with virtual assistants, conversational AI tools, or intelligent automation solutions.
• Strong analytical, documentation, and communication skills.
• Ability to translate complex business problems into AI-driven solutions and evaluate technical feasibility.
• Familiarity with enterprise IT systems, call center operations, and unstructured data processing.
Halian Group: With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together. At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
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Key Responsibilities:
• Gather and analyze business requirements for AI-based virtual assistants, document query, and reporting assistants.
• Define user journeys and interaction models for conversational AI interfaces in customer service environments.
• Collaborate with AI/ML teams to develop intents, training datasets, knowledge bases, and response frameworks.
• Support the selection, evaluation, and integration of GenAI tools (e.g., Azure OpenAI, GPT models) into business workflows.
• Work with stakeholders to identify high-value documents and reports to be integrated into intelligent search and query systems.
• Document use cases, technical requirements, KPIs, and test scenarios for GenAI-based solutions.
• Facilitate workshops and UAT sessions to validate system behavior and user experience.
• Assist with change management, training, and ensuring user adoption across business units.
Qualifications & Experience:
• Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
• 10+ years of experience as a Business Analyst, with at least 3 years in AI or LLM-based initiatives.
• Understanding of GenAI platforms such as Azure OpenAI, ChatGPT, and large language models (LLMs).
• Experience working with virtual assistants, conversational AI tools, or intelligent automation solutions.
• Strong analytical, documentation, and communication skills.
• Ability to translate complex business problems into AI-driven solutions and evaluate technical feasibility.
• Familiarity with enterprise IT systems, call center operations, and unstructured data processing.
Halian Group: With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together. At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
#LI-CC1