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ServiceNow Project Manager (m/f/d)

Contract

Paris, France

25.08.2025

Contexte de la mission

Dans le cadre d’un projet de migration de portail ServiceNow pour un client majeur, nous recherchons un Chef de Projet ServiceNow avec une expérience confirmée sur ESC (Employee Service Center).

Compétences indispensables

Gestion de projet ServiceNow
Expérience avérée sur le module ESC / Portail ServiceNow
Animation d’ateliers et coordination d’équipes pluridisciplinaires
Connaissance des processus métiers liés aux services employés

Responsabilités

Définir la feuille de route de la migration en tenant compte des spécificités d’ESC
Collaborer avec les experts fonctionnels ESC pour cartographier les anciens processus vers les nouveaux modèles de données et workflows
Coordonner les équipes projet et assurer une communication fluide
Veiller à l’alignement entre expertise métier et connaissance technique de la plateforme ESC
Établir et suivre le plan de projet, communiquer l’avancement au client
Animer les workshops et comités avec le client
Contrôler la qualité des livrables et le respect des délais
Gérer le changement et accompagner les utilisateurs dans la transition vers le nouveau portail

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