A large international organisation operating in a complex and high-availability environment, delivering mission-critical digital services. The company is focused on maintaining robust production systems and continuously improving operational excellence through modern distributed architectures and strong DevOps practices. They are currently seeking a senior-level Production Support Engineer to reinforce their operations and maintenance team.
Responsibilities:
- Provide Level 3 production support, managing complex incidents escalated from lower support levels and actively participating in critical incident resolution sessions
- Perform in-depth technical investigations and root cause analysis (RCA) to ensure long-term resolution of production issues
- Implement corrective actions, including bug fixes, patches, and small enhancements within the application landscape
- Participate in deployment activities across non-production environments, including rehearsals and validation exercises
- Maintain and update operational documentation, procedures, and runbooks to ensure consistency and knowledge sharing
- Ensure accurate tracking, follow-up, and traceability of incidents and changes within the IT service management system
Qualifications and Skills:
- Proven experience in Level 3 production support within distributed systems and complex application environments
- Strong ability to alternate between support activities and development tasks such as debugging, patching, and system improvements
- Solid understanding of microservices-based architectures and event-driven systems
- Experience working in Linux-based environments and managing application logs for troubleshooting purposes
- Familiarity with CI/CD pipelines and release management processes, including rollback strategies
- Autonomous, proactive, and resilient mindset with the ability to work effectively in SLA-driven and high-pressure environments
Halian Group:
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
