Role Purpose
The Project Manager is responsible for the end-to-end delivery of projects, ensuring they are completed on time, within scope, and within budget. The role involves managing project planning, execution, risk, and stakeholder communication while ensuring adherence to governance frameworks and organizational standards.
The position plays a key role in coordinating cross-functional teams and vendors, maintaining strong oversight of project performance, and ensuring structured closure with lessons learned and continuous improvement.
Key Responsibilities
1. Project Planning & Execution
- Develop and manage comprehensive project plans, including:
- Scope definition
- Timelines and milestones
- Resource allocation
- Budget estimates
- Ensure projects are delivered within agreed scope, time, and cost constraints
- Track progress against plans and adjust as needed to meet objectives
2. Risk, Issue & Change Management
- Maintain and manage RAID logs (Risks, Assumptions, Issues, Dependencies)
- Identify, assess, and mitigate project risks proactively
- Manage and resolve project issues in a timely manner
- Oversee change management processes, ensuring proper approvals and documentation
3. Stakeholder Management & Communication
- Act as the primary point of contact for project stakeholders
- Provide regular updates through:
- Status reports
- Steering committee presentations
- Ensure clear communication across:
- Business stakeholders
- Technology teams
- External vendors
- Manage stakeholder expectations and resolve conflicts effectively
4. Vendor & Team Coordination
- Coordinate delivery across:
- Internal teams (IT, business, operations)
- External vendors and third-party providers
- Ensure vendor deliverables meet quality, timelines, and contractual expectations
- Monitor vendor performance and escalate issues where necessary
5. Governance & Compliance
- Ensure adherence to:
- Organizational project governance frameworks
- PMO standards and methodologies (Agile, Waterfall, or hybrid)
- Maintain proper documentation and audit trails
- Ensure projects meet regulatory and compliance requirements (especially in banking environments)
6. Reporting & Performance Tracking
- Track and report on:
- Project progress
- Budget utilization
- Risk and issue status
- Provide dashboard reporting to senior management
- Use KPIs to assess project health and delivery effectiveness
7. Project Closure & Continuous Improvement
- Ensure proper project closure including:
- Final deliverables acceptance
- Financial closure
- Conduct post-implementation reviews and document lessons learned
- Identify areas for improvement and contribute to PMO best practices
Qualifications & Experience
Education
- Bachelor’s degree in:
- Business Administration
- Information Technology
- Engineering or related field
Experience
- 8–10 years of experience in:
- Project management / program delivery
- Proven experience managing:
- Large-scale, cross-functional projects
- Technology or transformation initiatives
- Experience in banking or regulated environments is strongly preferred
Certifications (Preferred / Required)
- PMP (Project Management Professional)
- PRINCE2 Certification
Technical & Functional Skills
- Strong knowledge of:
- Project management methodologies (Agile, Waterfall, Hybrid)
- Risk and issue management practices
- Experience with:
- Project management tools (MS Project, Jira, etc.)
- Budget tracking and resource planning
- Familiarity with:
- Technology and IT project delivery environments
Soft Skills
- Excellent communication and presentation skills
- Strong leadership and stakeholder management capabilities
- Ability to manage multiple priorities under pressure
- Problem-solving and decision-making skills
- Strong organizational and planning abilities
Key Competencies
- Project Planning & Execution
- Risk & Issue Management (RAID)
- Stakeholder Engagement
- Vendor Coordination
- Governance & Compliance
- Reporting & Performance Management
Ideal Candidate Profile
- Experienced Project Manager with a track record of delivering complex projects successfully
- Strong ability to manage stakeholders and drive alignment across teams
- Comfortable operating in structured, governance-driven environments (e.g., banking)
- Effective communicator with the ability to present to senior leadership
- Balanced capability across planning, execution, and risk management
