Serve as the first point of contact for the company by welcoming visitors, handling front desk operations, managing calls and correspondence, and providing administrative support that ensures a professional, efficient, and customer-focused office environment aligned with the organization’s service standards and operational needs.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Office Administration, or a related discipline is preferred.
- Training or certification in customer service, office administration, or front office operations will be considered an advantage.
- Proficiency in Microsoft Office applications, telephone etiquette, email communication, and the use of standard office equipment is required.
Years & Nature of Experience
- A minimum of 2 to 4 years of relevant experience in reception, front desk operations, customer service, or administrative support, preferably within a corporate environment.
- Demonstrated experience in welcoming visitors, answering and routing calls, managing meeting room bookings, handling correspondence, and maintaining reception area standards.
- Strong experience in coordinating with internal departments to support visitors, appointments, courier handling, and day-to-day office administration requirements.
- Experience in a professional UAE workplace environment and the ability to communicate effectively with diverse stakeholders are desirable.
Key Responsibilities
- Front Desk and Visitor Reception - Welcome visitors, clients, and guests in a professional and courteous manner, register or direct them appropriately, and ensure that the reception area consistently reflects the company's standards of professionalism, hospitality, and orderliness.
- Call Handling and Communication Support - Answer, screen, and route incoming phone calls and general inquiries promptly and professionally, take accurate messages when required, and ensure effective communication with internal departments and external stakeholders.
- Scheduling, Mail, and Administrative Coordination - Support meeting room bookings, maintain visitor and call records where applicable, receive and distribute mail, courier items, and deliveries, and provide day-to-day administrative support to facilitate efficient office operations.
- Reception Area Management and Office Support - Maintain the reception area, front office supplies, and basic administrative materials in a clean, organized, and presentable condition, while supporting office coordination activities and escalating maintenance or service issues when needed.
- Service Standards, Records, and Process Compliance - Ensure compliance with front office procedures, visitor handling protocols, and administrative processes; maintain accurate records where required; and contribute to continuous improvement in front desk service quality and office efficiency.
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