We are looking for a Service Desk (and potentially a second one) to join our client, an EU institution in Brussels. It is full time on site.
Responsibilities • Performs Digital Workplace support activities. • Manages all type of user interactions (phone, ticketing portal, chat, messaging …). • User guidance and support regarding the use services, software and applications.
• Follow-up of incidents and user request.
Requirements Bachelor’s Degree it IT or a related field. 7+ years of experience for Level 5 candidates. 5+ years of experience for Level 3 candidates.
3+ years of experience for Level 2 candidates.
Knowledge and Skills For the first line: • Good Knowledge of Workstation support and Administration (Windows 10 and above); • Good Knowledge of Office applications (Office 2016 and above);
• Basic knowledge of Server environment (Windows/Linux) and Active Directory services; Knowledge of Basic tasks related to o Account management o Network setup and protocols o Backup and restore procedures o Antivirus management o Patch and software distribution o Scanning and Printing understanding; • Excellent communication and soft skills. • Analytical mind. • Ability to work under stress, while keeping a positive attitude; • Excellent service attitude and commitment to quality; • Pro-activeness and reactiveness;
• English and French at C1 Level is required.
Technical certifications and trainings (1 from the below) • Windows 10 MCSA. • Microsoft 365 Certified: Modern Desktop Administrator Associate. • IT Helpdesk Professional (or equivalent). • Google IT Support Professional Certificate. • Microsoft Office Specialist (MOS). • (Advanced) Windows troubleshooting for IT. • Call Centre Associate Certified (or equivalent).
Service Desk in Brussels, Belgium
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