Service Desk (m/f/d)
Contract
Brussels, Belgium
17.04.2026
We are looking for a Service Desk (and potentially a second one) to join our client, an EU institution in Brussels. It is full time on site.
Responsibilities
• Performs Digital Workplace support activities.
• Manages all type of user interactions (phone, ticketing portal, chat, messaging …).
• User guidance and support regarding the use services, software and applications.
• Follow-up of incidents and user request.
Requirements
Bachelor’s Degree it IT or a related field.
7+ years of experience for Level 5 candidates.
5+ years of experience for Level 3 candidates.
3+ years of experience for Level 2 candidates.
Knowledge and Skills
For the first line:
• Good Knowledge of Workstation support and Administration (Windows 10 and above);
• Good Knowledge of Office applications (Office 2016 and above);
• Basic knowledge of Server environment (Windows/Linux) and Active Directory services;
Knowledge of Basic tasks related to
o Account management
o Network setup and protocols
o Backup and restore procedures
o Antivirus management
o Patch and software distribution
o Scanning and Printing understanding;
• Excellent communication and soft skills.
• Analytical mind.
• Ability to work under stress, while keeping a positive attitude;
• Excellent service attitude and commitment to quality;
• Pro-activeness and reactiveness;
• English and French at C1 Level is required.
Technical certifications and trainings (1 from the below)
• Windows 10 MCSA.
• Microsoft 365 Certified: Modern Desktop Administrator Associate.
• IT Helpdesk Professional (or equivalent).
• Google IT Support Professional Certificate.
• Microsoft Office Specialist (MOS).
• (Advanced) Windows troubleshooting for IT.
• Call Centre Associate Certified (or equivalent).
Responsibilities
• Performs Digital Workplace support activities.
• Manages all type of user interactions (phone, ticketing portal, chat, messaging …).
• User guidance and support regarding the use services, software and applications.
• Follow-up of incidents and user request.
Requirements
Bachelor’s Degree it IT or a related field.
7+ years of experience for Level 5 candidates.
5+ years of experience for Level 3 candidates.
3+ years of experience for Level 2 candidates.
Knowledge and Skills
For the first line:
• Good Knowledge of Workstation support and Administration (Windows 10 and above);
• Good Knowledge of Office applications (Office 2016 and above);
• Basic knowledge of Server environment (Windows/Linux) and Active Directory services;
Knowledge of Basic tasks related to
o Account management
o Network setup and protocols
o Backup and restore procedures
o Antivirus management
o Patch and software distribution
o Scanning and Printing understanding;
• Excellent communication and soft skills.
• Analytical mind.
• Ability to work under stress, while keeping a positive attitude;
• Excellent service attitude and commitment to quality;
• Pro-activeness and reactiveness;
• English and French at C1 Level is required.
Technical certifications and trainings (1 from the below)
• Windows 10 MCSA.
• Microsoft 365 Certified: Modern Desktop Administrator Associate.
• IT Helpdesk Professional (or equivalent).
• Google IT Support Professional Certificate.
• Microsoft Office Specialist (MOS).
• (Advanced) Windows troubleshooting for IT.
• Call Centre Associate Certified (or equivalent).