الوظائف الحالية

CHANGE MANAGER

Our Client

Our client is an International financial institution looking for a Change Manager.

Your Responsibilities

·      Support the implementation and improvement of the policies, processes, and procedures in relation to Change Management (CM).

·      Monitor compliance and ensure the processes and procedures are being adhered to by all teams.

·      Support ISO compliance procedures and audit activities.

·      Chair & participate in Change Advisory Boards (CABs) meetings.

·      Review, authorize and prioritize Change requests (CRs, RFCs) as required, organize Change Review boards with the required participants, to facilitate the safe implementation with respect to CM processes and procedures.

·      Support the operational management of all types of Change and Release CRs using the appropriate authorized tools.

·      Support the various Project teams to ensure Change management processes and procedures are incorporated into their plans for solutions and services with proper deliverables.

·      Issue monthly KPI and SLA reports to management.

·      Lead the continuous improvement of Change Management process, procedures and templates.

·      Manage CM day-to-day activities, collect process metrics (KPIs), track CR implementations process compliance and escalate any issues with the process

·      Act as chairperson for process meetings. 

·      Ensure that the Forward Schedule of Changes (FSC) is updated and available.

·      Conduct post-implementation reviews (PIRs) for those changes for which such reviews are deemed necessary.

Your Qualifications

·   +5 years of Experience in Change Management.

·      Bachelors or Master's Degree in Computer Science or related field of study.

·      Prior experience in an IT Operations / Service Desk environment.

·      Strong communication, negotiation and facilitation skills.

·      Experience in Financial Services, IT or Consulting industry.

·      Experience in large-scale change portfolio management, program & project management, business consulting and process re-engineering.

·      Working knowledge of ITIL principals and best practices, ITIL Foundations Certification desired.

·      Ability to manage multiple high priorities/competing priorities and flexibility to adjust to changing requirements, schedules and priorities.

·      Understanding complex Processes.

·      Good experience on implementation, integration and effectiveness of change management processes.

·      Ability to ensure compliance with organizational strategies.

·      Superior attention to detail and a methodical approach, with excellent written and verbal communication skills at all organizational levels as well as the ability to build consensus and work effectively at all levels of the organization.

·      Available to work occasional weekends and nights.

Halian Group

With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.