الوظائف الحالية
اكتشف و تقدم بالطلب الآن
Command Center and Service Management Lead (m/f/d)
Permanent
Riyadh, Saudi Arabia
06.01.2026
A major organization operating in a complex and highly regulated environment is seeking a Command Center and Service Management Lead to oversee 24/7 operational performance, strengthen service continuity, and drive excellence across enterprise-wide IT operations.
Key Responsibilities:
• Lead 24/7 Command Center operations, ensuring full visibility of IT services and effective coordination during critical events.
• Oversee incident and problem management processes, ensuring rapid response, structured escalation, and high-quality root-cause analysis.
• Guide and govern change management activities to ensure proper planning, risk assessment, and operational readiness.
• Supervise IT asset and configuration management activities, maintaining accuracy and compliance across the asset lifecycle.
• Monitor and report service performance against SLAs and OLAs, recommending improvements to reduce service disruptions.
• Drive continuous improvement initiatives, enhancing monitoring, automation, and operational maturity while mentoring Command Center teams.
Qualifications:
• 10+ years of experience in IT operations or service management, including leadership experience in Command Center environments.
• Strong expertise in incident, problem, change, asset, and service level management frameworks.
• Ability to lead during crises with calm decision?making and clear communication.
• Strong analytical, reporting, and stakeholder?management skills across technical and business teams.
• Familiarity with enterprise monitoring and ITSM practices within highly regulated sectors.
• Professional certifications in service management, operational resilience, or related domains are an advantage.
Halian Group:
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high?performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
#LI-CA1
Key Responsibilities:
• Lead 24/7 Command Center operations, ensuring full visibility of IT services and effective coordination during critical events.
• Oversee incident and problem management processes, ensuring rapid response, structured escalation, and high-quality root-cause analysis.
• Guide and govern change management activities to ensure proper planning, risk assessment, and operational readiness.
• Supervise IT asset and configuration management activities, maintaining accuracy and compliance across the asset lifecycle.
• Monitor and report service performance against SLAs and OLAs, recommending improvements to reduce service disruptions.
• Drive continuous improvement initiatives, enhancing monitoring, automation, and operational maturity while mentoring Command Center teams.
Qualifications:
• 10+ years of experience in IT operations or service management, including leadership experience in Command Center environments.
• Strong expertise in incident, problem, change, asset, and service level management frameworks.
• Ability to lead during crises with calm decision?making and clear communication.
• Strong analytical, reporting, and stakeholder?management skills across technical and business teams.
• Familiarity with enterprise monitoring and ITSM practices within highly regulated sectors.
• Professional certifications in service management, operational resilience, or related domains are an advantage.
Halian Group:
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high?performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
#LI-CA1