Senior ServiceNow ITSM Developer (m/f/d)
Role Overview
We are seeking a highly skilled ServiceNow Senior ITSM Developer to join our client’s technology team in Riyadh. The successful candidate will play a key role in implementing and enhancing Major Incident Management and Change Management processes, building robust integrations, and delivering scalable ITSM solutions aligned with ITIL best practices.
Key Responsibilities
- Design, implement, and optimize Major Incident Management (MIM) and Change Management processes in alignment with ITIL frameworks
- Develop and maintain ServiceNow integrations with third‑party systems using REST/SOAP APIs, webhooks, and middleware
- Configure and manage workflow automation, scripting, SLAs/OLAs, notifications, and ensure upgrade‑safe configurations
- Translate functional and business requirements into scalable and secure technical solutions
- Collaborate closely with architects, process owners, and cross‑functional stakeholders
- Support release management, solution documentation, testing, and continuous improvement initiatives
- Ensure platform stability, performance, and adherence to ServiceNow best practices
Top 5 Non‑Negotiable Skills (in Priority Order)
- 3+ years of hands‑on experience with ServiceNow integrations
- Strong expertise in ServiceNow ITSM modules
- Proven experience implementing Major Incident Management and Change Management
- Solid experience integrating with third‑party systems using REST/SOAP APIs
- Hands‑on knowledge of webhooks and middleware platforms
Required Skills & Experience
- Minimum 3 years of hands‑on ServiceNow development experience
- Strong experience with ServiceNow integrations and automation
- In‑depth understanding of ITIL processes and ITSM best practices
- Experience with workflow scripting, SLAs/OLAs, notifications, and system upgrades
- Strong problem‑solving, documentation, and communication skills
- Ability to work effectively in enterprise and complex IT environments
Preferred Qualifications
- ServiceNow certifications (CSA, CIS – ITSM or equivalent)
- Experience in regulated or large‑scale enterprise environments
- Exposure to DevOps or continuous improvement practices
- Experience working in KSA or GCC enterprise environments
About Halian Group
With over 28 years of experience, Halian understands that innovation is the only way to deliver agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help organizations realize tomorrow’s potential by bringing the right people and the right technologies together.
At Halian, we believe Diversity, Equity, and Inclusion (DEI) are fundamental to building high‑performing teams. We are committed to connecting organizations with top talent from all backgrounds and encourage applications from all qualified candidates, regardless of race, gender, disability, or any other individual characteristic. By fostering inclusive workplaces, we help our clients drive innovation and sustained success.