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الوظائف الحالية

اكتشف و تقدم بالطلب الآن

Service Delivery Manager (m/f/d)

FTE
Luxembourg, Luxembourg
16.02.2026
We are currently looking for a Service Delivery Manager to work at our client, an EU Institution.

Responsibilities
  • Organization, implementation and maintenance of Information System support
  • Acts as formal FWC interface for communication at management level
  • Ensure compliance of the provided services with applicable legal and security policies
  • Coordination of support teams
  • Coordination of systems installation, configuration and administration
  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
  • Ensuring that systems, procedures, and methodologies are in place to support service delivery
  • Developing a deep understanding of projects to gain insights into the scope of service delivery
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
  • Providing accurate and regular reports to the management on performance of the service delivery
  • Structure and management of user trainings
  • Participation in user, service and project meetings

Requirements
  • Minimum 3 years of IT experience in service delivery management (in the case of university degree), or minimum 6 years of IT experience in service delivery management
  • Minimum 3 years of experience with Information Systems studies, development, training, technical documentation writing and / or support
  • Minimum 1 year of practical experience with quality procedures.
  • Proven knowledge in end user assistance or support of Information Systems
  • Excellent knowledge of ITIL, including ITIL 4 Specialist certificate
  • Good IT skills
  • Excellent communication/writing skills
  • Experience in reporting
  • Ability to give presentations
  • Ability to participate in multi-lingual meetings, good communication skills
  • Leadership skills
  • Capability of working in team
  • Fluent English and level B1 in French.

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