Aktuelle Jobs

A Senior Delivery Manager plays a vital role in ensuring the reliability, performance, and operational excellence of mission‑critical services. This position is deeply involved in managing complex, multi‑vendor environments where stability, governance, and continuous improvement are essential.

Key Responsibilities :

Service Delivery & Operational Management

• Coordinate and optimise operational service delivery across the full lifecycle

• Ensure SLA/OLA compliance and maintain service stability

• Lead major incident coordination, including recovery actions and service bridges

• Oversee incident, problem, change, and capacity‑management processes

• Validate operational changes and maintain a roadmap focused on resilience and improvement

Monitoring, Reporting & Governance

• Track KPIs, dashboards, and continuous improvement initiatives

• Analyse service performance data to identify risks, trends, and mitigation actions

• Represent operational status and service performance in governance forums

Configuration, Asset Management & Readiness

• Ensure CMDB accuracy, completeness, and data quality

• Maintain audit readiness and compliance with operational governance requirements

• Lead operational readiness reviews to ensure services are fit for production

Collaboration & Knowledge Management

• Drive effective collaboration across suppliers and service providers

• Ensure high‑quality operational documentation and knowledge transfer

• Maintain and improve operational procedures and service documentation

Skills & Expertise :

• Strong understanding of ITIL practices (Incident, Problem, Change, Event, Capacity, Availability, SLM)

• Proven leadership experience in mission‑critical, multi‑vendor environments

• Ability to analyse operational data and define mitigation strategies

• Broad technical and operational knowledge: middleware, applications, databases, infrastructure, virtualization, security operations, IAM, integration, web/mobile components, observability, automation

• Excellent communication and stakeholder‑management skills

• Experience defining KPIs and driving continuous service improvement

Experience & Certifications :

• 10+ years in IT operations

• 5+ years in a leadership or service‑ownership role

• Experience managing end‑to‑end service operations in complex, distributed environments

• Preferred certifications: ITIL Intermediate / ITIL Managing Professional, service‑management or leadership credentials
  
   

  #LI-RH1