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We are seeking a skilled Genesys Cloud Contact Center Engineer to support the design, implementation, and maintenance of the Genesys Cloud platform. This role involves cross-country collaboration and alignment of infrastructure with evolving business needs.

Key Responsibilities

• Design and implement Genesys Cloud solutions tailored to contact center operations
• Collaborate with suppliers to define technical blueprints and manage service delivery
• Ensure platform stability and performance through proactive operations management
• Integrate Genesys Cloud with internal IT systems and workflows
• Share best practices and provide technical escalation support
• Coordinate with stakeholders across multiple countries
• Support incident management and continuous improvement initiatives
• Work closely with the Genesys Contact Center Analyst on routing, IVR, and KPI tracking

Requirements

• 3–5 years of experience with Genesys Cloud (Architect, WEM tools, digital channels, analytics, AI)
• Proficiency in JSON, RegEx, APIs, and dynamic workflows
• Degree in IT, Business, Statistics, or equivalent experience
• GCP certification is a plus
• Fluent in English
• Must be based in Europe and available for remote work