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Application Support - 100% remote (m/f/d)
Contract
Warsaw, Poland
26.08.2025
We are looking for a skilled and proactive Application Support Specialist to provide technical and functional support for Training and Learning Management systems. The successful candidate will play a key role in ensuring the smooth operation, user support, and content management of educational platforms used for training delivery and learner administration.
Key Responsibilities:
Required Competencies:
Specific Requirements:
Halian Group
With over 25 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
#LI-AC6
Key Responsibilities:
- Provide first-line support to users of training and learning management systems.
- Manage and resolve incidents, service requests, and problems using ticketing systems.
- Troubleshoot technical issues and escalate when necessary.
- Maintain and update web content within educational platforms.
- Administer users, resources, and content in learning management systems.
- Document solutions and create user manuals, guidelines, and procedures.
- Collaborate with internal teams to improve system usability and performance.
- Ensure compliance with relevant standards and data protection policies.
Required Competencies:
- Minimum 3 years of experience in Application Support.
- Proficiency in MS Office suite (Word, Excel, Outlook, PowerPoint).
- Solid understanding of IT terminology and concepts, including troubleshooting and problem-solving.
- Experience using ticketing systems for incident, case, or problem management.
- Minimum 1 year of professional experience in a Call Centre, Service Centre, Support Team, or Help Desk.
- Strong documentation skills and attention to detail.
- Demonstrated problem-solving abilities and customer-oriented mindset.
Specific Requirements:
- Minimum 2 years of experience in web content management within educational software platforms used for training and learner administration.
- Minimum 2 years of experience as a site administrator and/or content creator in learning management systems or similar platforms.
- Proven ability to document solutions and create manuals, guidelines, and procedures for end-users.
Halian Group
With over 25 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
#LI-AC6