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Purpose of the Job:
This opportunity will see you being a key part of the Dynamics CE team and participate in all phases of the development and support life cycle for Dynamics CE Online products/services/features and build new features and work closely with the Senior Stakeholders as well like Product Manager. The ideal candidate should have hands-on experience on customizations with Dynamics CRM, MS Dynamics administration, workflows, Power Platform, configurations (including UI / form development, unified client interface), security, reporting / dashboards, migration, web resources, data integrations. Candidate should have Strong and proven experience & functional knowledge of Microsoft Dynamics CE mainly in following Modules: Sales, Customer Service, Dynamics 365 for Marketing (Outbound / Realtime), Customer Voice and Power Automate and power pages.

Main Duties & Responsibilities:
The role must execute the following core responsibilities:

• Participate in grooming sessions with key business users, and able to provide best solution according to business requirements.  
• Provide Solutions and Estimations and sub tasks for each user story / requirement.
• Provide strong analysis for the requirements and their impact of current implementation.
• Provide commitment for the time and stick to release timeline. 
• Work on Sales, Customer Service, Dynamics 365 Marketing, Power Platform, Power Automate and Customer Voice modules.
•  Work on CE latest customizations & keep his knowledge up to date regarding the new features.
• Perform end to end MS Dynamics CE Implementations, deployment and technical documentations activities and Integrations with other systems.
• Fulfils any troubleshooting, Monitoring and maintenance requirements and provides support for the seamless functioning of Microsoft Dynamics CRM platform.
• Work on Visual Studio, source control.
• Work on CRM Web API, REST/ODATA and soap ENDPOINTS
• Work with Scrum Master and work on the key areas for improvement. • Work with architecture team for technical designs / solutions and ensure they meet the requirements.
• Work closely on Support and Delivery as to ensure tickets / defects resolution.
• Experience in conducting demos with stakeholders to ensure all new and existing features are working as expected.

Knowledge:

• Holds excellent knowledge of the MS Dynamics CRM modules (sales, customer service and marketing) and CRM systems (preferably Microsoft Dynamics).
• Holds good Knowledge of .Net Platform.
• Holds good knowledge of Power Automate
• Candidates should be self-driven and should be able to independently work with the different teams as per requirement.
• Experience with Agile or Scrum software development methodologies.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Good sense of quality. Strong ability to think and act analytically.
• Able to multi-task, work well under tight deadlines.

Skills: 

• Minimum of 3 years of relevant work experience using MS Dynamics CRM.
• Strong and solid hands-on Experience as MS Dynamics developer involving MS Dynamics cloud offering configuration, development of Customizations and extending capabilities of the platform (like Workflows / Plugins).
• Strong experience with MS Dynamics Cloud Offering Modules including Customer Service Hub and its new features (e.g., Unified SLA / KB Article), Dynamics 365 Marketing (Outbound / Realtime), Customer Voice, and Sales and Power Apps and power pages.
•  Good experience with Power Automate Cloud Flows
• Strong and solid hands-on Experience as a developer with C#, ASP.net, .Net core and Web APIs.
•  Experience with Azure Synapse Link and Data Flows development
• Experience with banking industry is preferred.
• Experience of working in a fast-paced agile team
• Ability to manage multiple projects simultaneously.
• Strong organizational, prioritization, analytical and problem-solving skills.
• Excellent written and verbal communication skills

Typical Experience/Knowledge required for the job:
Qualification:

• Bachelor's degree/University degree.
• 3-5 years of experience with prior knowledge of working as MS Dynamics CRM Developer. 
• Experience working in Agile methodology.
•  Experience in Confluence and Jira 
• Experience working with product/ technology delivery teams and support

Halian Group:
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.

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