We are looking for a helpdesk L1/L2 to join our client, a private bank in Luxembourg.
Responsibilities
- Provide 1st and 2nd Line IT Support to end-users, acting as the primary point of contact for incidents, service requests, and technical issues.
- Diagnose, troubleshoot, and resolve hardware, software, operating system, and network-related issues across Windows and Linux environments.
- Administer and support Active Directory, Azure Active Directory (Entra ID), Group Policies, user accounts, permissions, and access management.
- Manage and support Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint Online, and related cloud technologies.
- Deploy, configure, and maintain desktops, laptops, applications, and virtual machines using enterprise management tools.
- Manage endpoint devices through Microsoft Intune, including device enrollment, compliance policies, application deployment, and mobile device management (MDM).
- Monitor and support virtualized environments, maintain documentation, and ensure timely resolution of incidents in line with service level agreements.
Requirements
- Proven experience in a Helpdesk, Service Desk, Desktop Support, or IT Support Engineer role providing Level 1 and Level 2 support.
- Strong knowledge of Windows Server, Windows 7, Windows 10, Windows 11, and Linux operating systems.
- Hands-on experience with Active Directory, Azure Active Directory (Entra ID), Group Policy, Microsoft 365, and Microsoft Azure environments.
- Experience with endpoint and device management solutions, including Microsoft Intune, SCCM 2012, and Microsoft Endpoint Configuration Manager.
- Knowledge of software packaging, deployment, and application virtualization tools such as Flexera InstallShield AdminStudio 11.5 and Microsoft App-V.
- Experience with scripting and automation using PowerShell, VBScript, and Batch scripting.
- Strong understanding of virtualization technologies, including VMware Virtual Center, VMware Virtual Machines, Hyper-V, and App-V.
- Excellent troubleshooting, analytical, and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Strong communication and customer service skills, with the ability to interact effectively with both technical and non-technical users.
- Ability to prioritize workload, manage multiple incidents simultaneously, and work effectively in a fast-paced enterprise environment.
Nice-to-Have
- ITIL Foundation certification.
- Experience supporting hybrid on-premises and cloud infrastructures.
- Microsoft certifications (MD-102, AZ-104, MS-102, or equivalent).
- Experience in large enterprise, financial services, or international environments.
Halian Group
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
