L3 Microsoft 365 Engineer
The L3 Microsoft 365 Engineer serves as the senior technical escalation point for the Microsoft 365 environment, providing advanced support, administration, and optimization across the M365 platform. The role requires broad expertise across collaboration, messaging, identity, security, compliance, and endpoint management services.
Key Responsibilities
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Provide Level 3 support and troubleshooting across Microsoft 365 services.
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Administer and support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, Intune, Defender, and Purview.
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Manage identity, access, authentication, conditional access, and security controls.
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Perform root cause analysis and resolve complex technical incidents.
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Develop PowerShell scripts and automation to improve operational efficiency.
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Support M365 projects, migrations, upgrades, and service improvements.
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Maintain platform governance, security, compliance, and operational documentation.
Requirements
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5+ years of Microsoft 365 engineering and administration experience.
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Strong hands-on expertise across the M365 ecosystem.
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Experience with enterprise-scale environments and hybrid Microsoft platforms.
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Proficiency in PowerShell scripting and automation.
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Strong analytical, problem-solving, and stakeholder management skills.
Preferred Certifications
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Microsoft 365 Enterprise Administrator Expert
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Microsoft Security, Identity, or Messaging Certifications
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ITIL Foundation
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