Manager - Observability & Access Management
Role Overview
We are seeking an experienced Manager - Observability & Access Management to lead enterprise monitoring, observability, identity governance, and access management capabilities within a leading banking organization.
This role will be responsible for defining monitoring strategies, managing enterprise observability platforms, overseeing identity governance processes, and ensuring compliance with access management controls and regulatory requirements. The successful candidate will play a critical role in enhancing operational visibility, strengthening access governance, and supporting audit and risk management initiatives.
The ideal candidate will possess strong expertise in Observability, Identity & Access Management (IAM), Identity Governance & Administration (IGA), Access Controls, Technology Risk, and Compliance, with experience operating within highly regulated environments.
Key Responsibilities
Observability & Monitoring
- Define and execute the enterprise observability strategy across applications, infrastructure, cloud, and digital platforms.
- Manage and optimize enterprise monitoring capabilities using Dynatrace and related observability technologies.
- Establish monitoring standards, alerting frameworks, and service health monitoring practices.
- Develop operational dashboards, performance reporting, and service reliability metrics.
- Drive proactive monitoring and operational resilience initiatives.
Identity & Access Management
- Lead Identity and Access Management governance across enterprise technology environments.
- Manage and enhance Identity Governance & Administration capabilities through SailPoint and related platforms.
- Oversee access certification campaigns, user access reviews, and segregation of duties controls.
- Ensure compliance with least-privilege and role-based access control principles.
- Develop and maintain access governance policies, standards, and operating procedures.
Governance, Risk & Compliance
- Partner with Internal Audit, Risk, Compliance, and Security teams on governance initiatives.
- Support regulatory reviews, audits, control testing, and remediation programs.
- Maintain compliance documentation and evidence for access management controls.
- Monitor access-related risks and ensure control effectiveness across the organization.
Stakeholder & Operational Management
- Collaborate with Technology, Security, Infrastructure, and Business stakeholders.
- Lead continuous improvement initiatives across observability and identity governance functions.
- Provide management reporting and executive-level updates regarding operational performance and compliance posture.
Required Skills & Qualifications
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10+ years of experience in Technology Operations, Cybersecurity, Identity & Access Management, or Technology Risk.
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Strong expertise in:
- Observability
- Dynatrace
- Identity & Access Management
- Identity Governance & Administration
- Access Control Governance
- Technology Risk
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Hands-on experience with:
- Dynatrace
- SailPoint IdentityIQ
- SailPoint IdentityNow
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Strong knowledge of:
- Access Reviews
- Role-Based Access Control (RBAC)
- Segregation of Duties (SoD)
- Identity Governance
- Access Certification Processes
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Experience working directly with auditors and regulatory bodies.
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Strong stakeholder management and communication skills.
Preferred Skills & Experience
Education & Qualifications
- Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline.
Preferred Certifications
- CISSP
- CISM
- CRISC
- SailPoint Certifications
- Azure Security Certifications
- ITIL
Halian Group
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realise tomorrow's potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognise that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organisations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives.
We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique.
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