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Service Now Business Analyst (m/f/d)
FTE
Riyadh, Saudi Arabia
08.09.2025
Job Title: ServiceNow Business Analyst
Responsibilities:
Overall, a ServiceNow Business Analyst plays a critical role in working with clients to understand their business needs and requirements, developing customized solutions using the ServiceNow platform, and ensuring successful adoption of the solutions by end-users. The position provides opportunities for professional growth and advancement within the ServiceNow consulting field.
Halian Group:
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
#LI-CA1
Responsibilities:
- Work with clients to understand their business processes, needs, and requirements and provide guidance on best practices for leveraging the ServiceNow platform.
- Collaborate with cross-functional teams, including technical consultants and project managers, to design and implement customized solutions using the ServiceNow platform, including integration with other systems and applications.
- Develop and maintain business process models and requirements documents to ensure alignment with client needs and objectives.
- Perform gap analysis to identify areas where ServiceNow functionality needs to be enhanced or customized to meet client requirements.
- Assist in testing and deploying ServiceNow solutions, including performing functional and integration testing to ensure that solutions meet client requirements.
- Provide training and support to end-users on the ServiceNow platform and related processes.
- Stay up-to-date with ServiceNow and related technologies, including attending training and certification programs as required.
- Bachelor's degree in business administration, computer science, information technology, or a related field.
- Several years of experience working as a business analyst, with a focus on ServiceNow.
- Proficiency in analysing business requirements and developing solutions on the ServiceNow platform, including Incident Management, Problem Management, Change Management, Asset Management, and CMDB.
- Ability to understand and map business processes and workflows.
- Excellent problem-solving, communication, and collaboration skills.
- Ability to work independently and in a team environment.
- ServiceNow certification, such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS), is preferred.
Overall, a ServiceNow Business Analyst plays a critical role in working with clients to understand their business needs and requirements, developing customized solutions using the ServiceNow platform, and ensuring successful adoption of the solutions by end-users. The position provides opportunities for professional growth and advancement within the ServiceNow consulting field.
Halian Group:
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
#LI-CA1