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Standard IT Operator (m/f/d)

Contract
Athens, Greece
02.05.2025
We are looking for a Standard IT Operator to join our client, an International Financial Institution based in Luxembourg. The person would be working remotely from our Greek officeThe address: 9 Feidiou 10678, Athens.

Responsibilities including but not limited to
  • Monitor the system for equipment failure or errors in performance, updating monitoring tools:
  • Monitoring of applications and infrastructure events thanks to several monitoring tools. (Splunk; SCOM; Cricket)
  • Monitoring jobs (Tool: Autosys/Automic) in accordance with predefined procedures.
  • Understand, analyse, and dispatch alerts reported by the monitoring tools by raising incidents and escalating to relevant parties as necessary, taking remedial steps as predefined in procedures if required.
  • Execution of service requests with Jenkins, Azure DevOps, vRealize and vSphere based on predefined procedures.
  • Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
  • Daily tasks / checks according to a specific schedule.
  • Files/mails/folders restores: Using NetBackup Veritas to transfer encoded data from Data Domain to magnetic tape and assist in managing tapes (inject/eject tapes in the robot).
  • Providing first level Service Desk services after Service Desk hours and during the weekend, Public Holiday.
  • End of month and yearly operations (coordination and execution of jobs asked by different financial and IT teams) • Create and update documentation

Requirements
  • Attention to Detail: Accuracy counts in operator jobs. You must be able to concentrate and be precise in your work.
  • Hand-eye Coordination: Precision is key in this job. Having a steady hand is an absolute must for operator jobs.
  • You are reliable, well organized, and stress resistant
  • Understanding of production procedures and environment
  • ITIL best practices knowledge: Change Management process, Incident Management (escalation process), Knowledge Database Management (Procedures, technical documentation), Configuration Management Database.

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