Provide strategic leadership and executive oversight of the company's business support function, ensuring the effective, compliant, and service-oriented delivery of corporate and operational support services that strengthen organizational performance, enable business continuity, and support the achievement of the company's strategic objectives.
Threshold Qualifications
- Bachelor’s degree in Business Administration, Management, Operations, or a related discipline is required.
- A master’s degree is considered an advantage.
- Relevant professional certifications in operations management, project management, quality management, business excellence, or related fields will be considered a distinct advantage.
Years & Nature of Experience
- A minimum of 10 years of progressive professional experience in business support, corporate services, administration, shared services, or operations management.
- No fewer than 4 to 6 years in a senior leadership capacity.
- Demonstrated experience within service-led organizations in the UAE.
- Strong exposure to regulatory compliance, stakeholder service delivery, vendor governance, process optimization, and people leadership.
- Experience in leading operational excellence and support functions is highly desirable.
Key Responsibilities
- Business Support Strategy and Leadership - Develop and lead the implementation of the business support strategy, operating framework, and service governance model in alignment with the company's strategic direction, ensuring the provision of scalable, efficient, and high-quality support services across the organization.
- Operational Excellence and Process Governance - Direct the governance and continuous enhancement of administrative, facilities, documentation, government liaison, and shared support services by establishing robust controls, service standards, and improvement initiatives that elevate efficiency, quality, and regulatory compliance.
- Stakeholder and Customer Service Management - Champion a high standard of stakeholder and client service by ensuring responsive, professional, and solution-oriented support, effectively managing escalations, and sustaining service levels that reinforce confidence in the company's operational excellence and institutional reputation.
- Compliance, Risk, and Vendor Management - Provide executive oversight of compliance obligations, licensing requirements, documentation standards, and internal control frameworks, while governing third-party contracts and vendor performance to safeguard service continuity, optimize value, and mitigate operational and reputational risk.
- People Leadership and Performance Management - Lead, develop, and inspire the business support function through clear direction, effective resource stewardship, and rigorous performance management, fostering a culture of accountability, collaboration, service excellence, and continuous improvement.
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