Job Title: Master Community Manager
Location: Abu Dhabi, UAE
Employment Type: Full-time
About the Opportunity
A market-leading organisation in the sustainable urban development sector is seeking an experienced Master Community Manager to join its Asset Management team. This role is pivotal in overseeing the management of a large-scale master community’s facilities and infrastructure, ensuring compliance with community governance documents and local regulations.
You will lead property management activities across commercial (offices, retail, F&B) spaces, manage key client relationships, and drive stakeholder satisfaction while safeguarding the brand and image of the development.
Key Responsibilities
Master Community Management
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Deliver world‑class community services and manage all operational aspects of the master community.
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Oversee community governance (rules/regulations, tenant/owner guidelines, authority compliance, service charge billing & administration).
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Lead asset management activities including asset registration, O&M manuals, warranties, and insurance.
Financial & Commercial
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Own the financial management for master community services – budgeting, revenue‑generating rate‑card services, and a sustainable service charge model.
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Develop long‑term community engagement strategies using innovative revenue concepts to meet financial targets.
Stakeholder & Relationship Management
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Manage relationships with owner‑association managers of third‑party developments, ensuring legal/statutory compliance.
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Act as primary liaison with regulatory authorities (e.g., municipality, urban planning departments).
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Build and maintain networks with tenants, purchasers, users, and internal departments (development, finance, marketing).
Property & Contract Management
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Lead all property management and lease functions for offices, retail, and F&B outlets.
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Manage Musataha, purchase, and development contracts through to expiry, renewal, or termination.
Performance & Customer Satisfaction
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Monitor and continuously improve customer satisfaction levels, addressing escalated issues promptly.
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Leverage the CRM system to generate reports and support KPIs.
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Ensure compliance with information security, QHSE, and relevant UAE laws/regulations.
Qualifications & Experience
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Education: Bachelor’s degree or diploma in Business Leadership or a related field.
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Experience: 5+ years in master community management within the UAE, with demonstrable success in leading large‑scale community management projects.
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Skills:
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Strong knowledge of facility and infrastructure management.
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Proven ability to generate revenue in relevant industries (e.g., rate‑card services, innovative concepts).
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Excellent record‑keeping, data analysis, and attention to detail.
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Experience in program planning and project support for large departmental programmes.
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Ability to collaborate with senior community stakeholders and manage risk effectively.
Competencies
- Building Effective Relationships
- Strategic Mindset
- Driving Performance
- Resilience & Agility
- Creativity & Innovation
- Inclusion & Diversity
