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Senior ServiceNow Specialist

Location: United Arab Emirates
Employment Type: Full-time

Role Overview

We are seeking highly skilled Senior ServiceNow Specialists to lead the end-to-end implementation of ServiceNow for new clients. This role involves building and configuring ServiceNow SaaS environments, specifically across ITSM, SAM, and HAM modules.

Key Responsibilities

• Architect and build ServiceNow from scratch based on business needs

• Lead the implementation of ITSM, SAM, and HAM modules

• Integrate ServiceNow with other technologies, business rules, and automation scripts

• Create and maintain dashboards, reports, and performance analytics

• Design and develop workflows with third-party systems and APIs

• Collaborate with stakeholders to gather requirements and translate them into technical solutions

• Provide guidance in ServiceNow development, configuration, and deployment

• Ensure successful ServiceNow implementation to reduce overhead and administration

Required Skills & Experience

• Proven experience in building ServiceNow platforms from scratch

• Expertise in ITSM, SAM, and HAM modules

• Strong knowledge of developing ServiceNow SaaS architecture and modules

• Proficiency in JavaScript, Glide scripting, and Flow Designer

• Experience with REST/SOAP integrations and MID Server configurations

• Ability to conduct stakeholder meetings and gather requirements

• Excellent communication skills

• Experience with roles such as ServiceNow Admin and Administrator, Certified Implementation Specialist (CIS), and Certified System Administrator (CSA)

• Strong understanding of asset and stakeholder management skills

Preferred Qualifications

• Experience working in hybrid infrastructure environments

• Familiarity with DevOps practices and CI/CD pipelines

• Exposure to enterprise-wide ServiceNow deployments in the Middle East region

Halian Group:

With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.

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