Senior Observability Operations Lead (Arabic-speaking)

Position: Senior Observability Operations Lead
Location: Abu Dhabi (Onsite)
Language Requirement: Fluent/Conversational Arabic & English
Reports to: Head of Observability

Role Overview

This is a high-stakes, strategically vital role directly supporting the Head of Observability for one of the company’s largest government clients in the region. The Senior Observability Operations Lead will manage and enhance observability practices, standards, and frameworks critical to maintaining operational excellence and resilience in a highly demanding and fast-paced environment. The role requires exceptional resilience, strong leadership, clear communication, and rigorous operational discipline to ensure reliability and seamless performance of crucial public services.

Key Responsibilities

Strategic Operational Leadership

• Assist the Head of Observability in aligning observability practices with the client's strategic roadmap, ensuring maximum uptime, reliability, and visibility of critical government services.

• Lead, define, and rigorously enforce service-level objectives (SLOs), service-level indicators (SLIs), and overall observability governance frameworks.

Advanced Monitoring and Excellence

• Implement, oversee, and optimize sophisticated Dynatrace monitoring, alerting strategies, and incident detection methodologies.

• Address alert fatigue, streamline operational responses, and significantly enhance incident resolution effectiveness.

• Maintain continuous improvement and proactive evolution of observability processes and tools.

Team Management and Professional Development

• Mentor, coach, and develop frontline operational teams (L1/L2), instilling high professional standards and performance expectations.

• Facilitate comprehensive training programs, ensuring ongoing skill development and operational readiness.

• Cultivate a culture of accountability, excellence, and proactive problem-solving within the observability team.

Senior Executive and Stakeholder Communication

• Act as the primary observability contact for senior executives, clearly articulating operational statuses, strategic insights, and critical issues.

• Provide strategic recommendations and drive operational alignment directly with senior government stakeholders.

Incident, Problem & Event Management

• Collaborate closely with Event Management teams, ensuring seamless integration between event detection and incident/problem management processes.

• Lead comprehensive root-cause analyses (RCAs), identifying and implementing proactive preventative measures, particularly around monitoring enhancements.

Essential Qualifications and Experience

• Minimum 10 years experience in IT Operations and/or Site Reliability Engineering (SRE), with a minimum of 5 years specifically focused on Observability.

• Deep expertise with Dynatrace monitoring tools, OneAgent, Davis AI, Synthetic Monitoring, and DQL.

• Proven track record in infrastructure monitoring solutions (Prometheus, Grafana, OpenTelemetry).

• Significant experience managing critical observability projects under demanding circumstances, consistently delivering operational excellence (MTTR, MTBF).

• Fluent Arabic and English communication skills, with demonstrated experience in high-stakes, executive-level interactions.

Preferred Qualifications and Certifications

• Dynatrace Professional Certification

• ITIL v4 Certification

• Kubernetes Certification (CKAD or CKA)

Ideal Candidate Profile

• A seasoned, resilient professional comfortable operating under significant pressure and scrutiny.

• Proven ability to manage complex, high-visibility projects with strict deadlines and demanding stakeholders.

• Strong, decisive leader with the capability to drive team performance and uphold the highest operational standards.

• Excellent communication skills, able to distill complex technical information clearly to senior, non-technical executives.

Immediate Objectives (First 90 Days)

• Rapid establishment and enforcement of clear monitoring and operational governance.

• Immediate action to reduce alert noise, enhance accuracy, and improve incident response mechanisms.

• Delivery of executive-level dashboards and detailed reporting to proactively manage,

Halian Group: With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
 
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